Metropolis Technologies, a leading manufacturer of telemanagement software is receiving positive feedback from the beta phase of its latest solution AgentWatch for Avaya IP Office pending release January 2011. The distribution channel is active with talks about the real-time dashboard view, robust reports and flexible delivery options AgentWatch offers supervisors. A group of experienced managers were impressed with the insight provided by the cradle-to-grave reporting module, a must have for every call center. Currently, Metropolis is notably popular for making multisite easy and the same ease of managing remote agents is translated seamlessly into the AgentWatch solution. Call centers using Avaya IP Office will be the greatest beneficiaries upon the release of AgentWatch immediately positioning them to produce results such as reducing abandoned calls, increase agent performance and monitoring an unlimited number hunt groups.
